KuCoin Not Sending SMS Verification Code? Here’s How to Fix It

Imagine this: you’re eager to dive into the world of crypto trading on KuCoin, one of the leading cryptocurrency exchanges. You’re all set up, ready to make your first trade, but there’s one problem – you’re stuck waiting for an SMS verification code that never arrives. Frustrating, right?

This is a common issue faced by many KuCoin users. Don’t worry, though. This article will guide you through the possible reasons behind this hiccup and provide you with practical solutions to get your account verified and start trading.

Why is KuCoin Not Sending My SMS Verification Code?

Several factors could be at play when you don’t receive your KuCoin SMS verification code. Let’s explore the most common culprits:

1. Technical Glitches

Sometimes, the simplest explanation is the most likely one. Temporary server issues, network outages, or even a bug in KuCoin’s system can disrupt the SMS delivery process.

2. Incorrect Phone Number

Double-check that you’ve entered your phone number correctly during the registration process, paying close attention to the country code. Even a small typo can prevent the SMS from reaching you.

3. Carrier Blocking

In some cases, your mobile carrier might be blocking messages from unknown senders, especially those with international origins. Contact your carrier to inquire about potential blocks on SMS messages from KuCoin.

4. Exceeding SMS Limit

KuCoin usually has a limit on the number of SMS verification codes sent within a specific time frame. If you’ve requested the code multiple times in a short period, you might have hit this limit.

5. Cache and Cookies

If you’re trying to access KuCoin through a web browser, outdated cache and cookies might interfere with the platform’s functionality, potentially affecting SMS delivery.

How to Fix KuCoin SMS Verification Issues

Here are some effective troubleshooting steps to resolve this issue:

1. The Waiting Game: Patience is Key

Before jumping to conclusions, give it a few minutes. Sometimes, there’s a slight delay in SMS delivery due to network congestion. If the code doesn’t arrive after a reasonable waiting time, move on to the next steps.

2. Verify Your Phone Number and Retry

Head to your KuCoin account settings and double-check that your phone number is entered correctly, including the correct country code. Once verified, request the SMS code again.

3. Contact Your Mobile Carrier

Reach out to your mobile carrier and inquire if they’re blocking messages from KuCoin or international senders. They can provide insights into any potential restrictions and guide you on how to whitelist KuCoin as a sender if necessary.

4. Try a Different Browser or Device

If you’re using a web browser, try clearing your browser’s cache and cookies. If that doesn’t work, switch to a different browser or use the KuCoin mobile app to request the code.

5. Contact KuCoin Support

If all else fails, don’t hesitate to contact KuCoin’s customer support team. They have dedicated channels to address such issues and can guide you through the necessary steps to receive your verification code.

Preventing Future SMS Issues

Consider these preventative measures to avoid encountering this problem in the future:

  • Use a Reliable Phone Number: Ensure the phone number linked to your KuCoin account is consistently active and reliable.
  • Save KuCoin’s Number: Adding KuCoin’s sender number to your contacts can help prevent accidental blocking by your carrier.
  • Explore Alternative 2FA Methods: Consider enabling alternative two-factor authentication (2FA) methods like Google Authenticator or Authy for enhanced security and less reliance on SMS codes.


Encountering delays with your KuCoin SMS verification code can be frustrating, but by understanding the potential causes and implementing the provided solutions, you can quickly overcome this hurdle.

Remember, patience, double-checking your details, and seeking assistance when needed are key to a smooth trading experience. By following the tips in this article, you’ll be well on your way to navigating KuCoin’s verification process with ease.